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Customer Service Rep

Location: Connaught
Reference no. : 1625
Date added: 02/10/2019
Salary: €Neg



Customer Service Rep (French, German or Spanish).


You will be responsible for building and maintaining relationships with all of the customers in your assigned region.  You will work with and support the Regional and Area Sales Managers, Pre-sales and Inside Sales teams within the region. Additionally you will extend the exacting level of support to regions outside of your assignment to ensure service levels are optimized at all times.


Duties and Responsibilities include the following. 

-   Build and maintain an excellent relationship with customers

-   Ensure customer information is accurate in the CRM SF.com

-  Ensure eBS Oracle is set with accurate defaults for your dedicated customer accounts

-   Build your knowledge of companyproducts attend training as required

- Deal with customer queries by phone and email via SF.com case management, escalating any persisting challenges to the Customer Care Team Leader/BU Champion/Regional Sales Manager/Pre-sales as appropriate

-  Resolve pre-booking holds (issues preventing the booking of orders) escalating any persisting challenges to the Customer Care Team Leader/BU champion/ Regional Sales Manager/ Pre-sales as appropriate

-   Log all communication with customers on the CRM SF.com

- Be proactive &ndash call the customers to inform them of any changes relating to their orders as advised by Production Control and/or CS Order Fulfilment Team Leader


Market Knowledge

-       Customer Service experience essential.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


 Education and Experience          

- Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering a superior customer experience essential.

- Some experience in a technological environment would be an advantage.


Language Skills                   

-   Ability to communicate effectively and confidently in English and one other language, ideally French, German or Spanish.

- Ability to read and interpret technical journals, specifications, international technical standards, etc.   



Computer Skills     

- Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.

-  Familiar with operating systems, such as Windows, etc.

- Previous experience of using the Oracle system would be a distinct advantage

-   Knowledge of using a CRM system would be beneficial.


 Work Requirements

-  Compliance to all relevant company policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.

-  Travel and fieldwork including international travel, therefore employee must possess or can acquire a valid passport.

-  Must be legally eligible to work the Republic of Ireland.  

- May be required to attend trade shows, as directed by Customer Services Management


 For further information, please contact our office on 093 41932 or e-mail your cv to jobs@bdr.ie




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