Project Manager, Service Delivery (EMEA)

Our client is seeking a Project Manager, Service Delivery who will ensure an excellent customer experience through all phases of the specification and delivery  of customer-facing projects with a high degree of &ldquotouch&rdquo / specialization.  In addition to building and maintaining business relationships with internal and external customers and suppliers to ensure that our client's customer and end users receive an excellent level of service that will assist in increasing customer loyalty, the position-holder will also direct the activities of other  Service Delivery Project Managers.

Duties and Responsibilities:

Order Management: Expedites orders as required, works to resolve POs on hold.

Product / Service Specialist: Has accountability for defined products / services.

Pricing Support: Assists with the quotation of custom / non-standard product / service offerings.

Key Custodian: Performs specific duties as part of the overall Key Ceremony process

Custom Part Setup: Manages the creation of new part numbers and provides samples if required.

Complex Delivery Management: Assists with the progress-chasing of orders from booking to shipment.

End User / Customer Assistance: Provides frontline assistance to end users and channel partners who have difficulties placing orders and/or using tools.

Qualifications: 

  -  Must be a self-starter who can work with limited supervision but who will

   escalate involve line management as and when necessary

-  Must have a passion to make customer satisfaction their highest priority

-  Must have the ability to perform multiple tasks simultaneously to a high

   degree of quality / accuracy and be capable of consistently achieving team /

   department goals and SLAs.

-  Must have the ability to clearly and effectively communicate with customers

   by telephone and in written communication.

-   Must have the ability to learn complex systems and processes and have the ability to offer suggestions for improvement where needed.

- Must have a H.S. diploma and a minimum of 3 to 5 years project management experience preferably in a high technology industry.

If you are interested in this role as Project Manager, Service Delivery (EMEA) please click on the apply button and send us your CV"

You can also contact our office on 093 41932 to discuss this opportunity in further detail and "If you would like to learn more about our company please visit our website" www.bdr.ie