Inside Sales Representative- English & French
Duties and Responsibilities
Trainbing & Performance:
·  Become a champion of our clients Gobal Secure Issuance products and services for Europe and Eastern Europe.
·  Focus on continuous personal development through client training opportunities and self-guided study.
·  Understand the clients Secure Issuance Portfolio and be able to answer questions around full solution sets for customers as well as being able to identify how one product solution fits within their existing installed equipment.
·  Keep up to date on all client products including improvements and new releases.
·  Categorization and management of leads: Process Sales Leads from available sources i.e. campaigns, events, enter new leads to SFDC, assign to Sales Manager/APP partner, monitor, record and report results.
·  Record and maintain client Global CRM tool to maximize opportunities.
·  Log and follow up on opportunities for up selling of added technology, products and/or services.
·  Provide ongoing data combing and cleaning within SFDC to maintain accuracy of records.
·  Manage and perform lead qualification (inquiry) tasks: Plan, implement, conduct and record call, email and direct mail campaigns .
·  Uncover and qualify new projects and opportunities for our Regional Sales teams.
·  Plan and conduct presentation of Client Secure Issuance Solutions to resellers & end users via phone, direct mail and email.
·  Conduct outbound campaigns, coordinate for projects and other sales activities maintaining and developing relationships with both internal and external stakeholders.
·  Provide complete and professional communications to prepare and conduct product demonstration & webinars for lead qualification and relationship building purposes. Communicate these results and action items through SFDC .
·  Develop (per geo/%in bound-outbound/new-SoW biz/campaign) and report on metrics to clearly demonstrate lead management performance.
Channel & Team Interaction:
·  Serve as a central point to help better communicate with our team internally (Operations, Customer Service & Logistics), the Sales Team and our channel partners in EMEA.
·  Use Client tools and guides to help customers identify and properly purchase client products.
·  Own the Inside Sales phone and email queues.
·  T2 reseller POS reporting sync with our 3rd party provider.
·  Produce monthly reports on KPIs for the RSMs by sub-region.
·  Manage EMEA Chatter: updates & news.
·  Will be asked to produce 2nd tier reseller, integrator reports by geographies in co-ordination with the Regional Sales Managers.
·  Other duties as assigned.
Required Knowledge / Experience:
&bull Associate degree or equivalent training and experience in sales, territory sales or customer service, ideally in security (IT/access control).
&bull Minimum 3 years sales experience in inside sales or account management.
&bull Proven & verifiable track record of successful quota achievement.
&bull Effective sales skills and up to date telecommunication and cold call skills.
&bull Effective and proven contact management database skills.
&bull Experience with working on projects and evidence of delivering to deadlines.
&bull Demonstrated time management, and organization skills: Ability to perform multiple tasks simultaneously and complete short-term and/or long term tasks and project assignments on time.
&bull Demonstrated communication and presentation skills.
&bull Ability to work independently with minimal supervision
&bull Professional appearance and presentation as required
·         Ability to effectively communicate in the English/French/(the region of ion) language verbally and in writing
·         Ability to read and interpret technical journals, specifications, international technical standards, etc.
·        Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
·        Familiar with operating systems, such as Windows, etc.
·        Experience working with web based tools, Oracle and Salesforce
May involve an occasional business trip or to attend trade shows therefore, employee must possess or can acquire a driver's license, a credit card, and a passport.
·         Must be legally eligible to work in the Ireland
·         Employee is required to perform the tasks on site.