Supply Chain Director
Ø  Responsible for driving all aspects of customer satisfaction within Supply Chain
·      Service level: Drive team, set strategies, implement consistent metrics to improve and communicate order fill rates
·      Ensure mix labs inventories are properly managed.
·      Lead global joint supply chain projects with our main customers to develop tailor made solutions
·      Co-lead the Operations Customer Satisfaction Program: An annual customer survey, shared with all employees, provides the baseline to implement annual action plans, to improve satisfaction results year on year
·      Drive consistency of logistics processes between sites, and in particular harmonize processes affecting customers (same experience regardless of the production origin)
Ø  Drive supply chain team to optimize all supply chain costs through :
·      Establishing joint programs with customers to improve productivity and efficiency (e.g. MTS VMI model)
·      Optimizing aspects of planning under his/her responsibility: customer service department (order entry, order tracking, order ship-confirmation), deviation tracking to build proper reaction
·      Work with sales team to establish and track monthly sales estimates.
·      Supporting Category manager in balancing load and capacity of all plants. Recommend and implement production transfers
·      Using standard IT solutions or Developing new ones to improve inter-plant real-time visibility and optimize supply chain flows
·      Responsible of TOI, TOE and TOB Distribution Centers
·      Responsible for all aspects of transportation: Drive RFQ process, manage freight forwarders, switch to cost efficient means of transportation without compromising service
Ø  Participate with supply chain teams to reduce working capital internally.
·      Responsible for the company's owned inventory (In Transit and TOI, TOE, TOB DCs)
·      Ensure we continuously and consistently optimize inventory management procedures on finished goods and, in TOI and TOL, generics raw materials
·      Share metrics and implement annual win-win program to achieve customer&rsquos inventory targets while avoiding drastic inventory spikes at fiscal year ends. Help customer reduce their obsolescence exposure
Ø  Drive Employee engagement
·      Provide vision and clear goals to the team. Drive PLP process, aligning individual goals to business goals.
·      Prepare organization for future: Perform Gap analysis, align organization accordingly, manage change
·      Promote and support developmental plans of direct  team and entire department
·      Prepare succession plan
·         Bachelor and/or masters degree in Business Management/Supply Chain or related field
·         5 to 10 years of supply chain/logistics experience
·         Proven experience in managing a complex supply chain environment with particular experience in organization design. She/he must be capable of leading, influencing and making decisions to deliver world class service while managing working capital to group requirements.
·         Previous experience in managing change successfully within a department
·         Comprehensive knowledge of customer service, production planning and inventory management
·         Strong managerial skills and demonstrated success in engaging and motivating people
·         Strong track record of high performance and service success