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Junior Technical Support Agent

Location: Galway
Reference no. : 1522
Date added: 31/05/2018
Salary: €Neg




Description

                                        Junior Technical Support Agent



 

 

Skills & Knowledge:

  • Highly motivated individual with the ability to work on their own initiative and as part of a team.
  • The candidate must possess a strong work ethic attitude and work well under pressure
  • Superb interpersonal skills, including the ability to work well and communicate diligently with both existing customers and team members
  • Confident to work comfortably in a fast paced environment.
  • Candidates must be hard working, flexible and adaptable to meet the demands of the day to day running of the business
  • Passionate, enthusiastic and committed to maintaining our excellent customer service.
  • Excellent written & verbal communication skills
  • Comfortable with the use of computers for a variety of tasks
  • Competent in Microsoft applications, including word, excel and outlook

Desired but not essential:

  • Previous experience in a similiar position within the IT industry
  • Previous experience in a retail or hospitality environment
  • 3rd Level Qualification, A+ Cert or similar favorable

Essential:

  • Fluent English
  • Full Driving Licence

Responsibilities:

  • Provide first line support to customers on hardware and software with a primary focus on phone, email, remote on-line and call-out. The candidate must be comfortable in troubleshooting POS software and hardware, Networking (LAN, WAN and Wireless) and Desktop hardware/software support
  • Accurately document and escalate issues
  • Carry out installations, training and maintenance on POS systems and associated equipment
  • Maintain client records.
  • Managing your own diary to achieve key objectives.
  •  
  • For further information please contact our offices on 09341932 or e-mail your cv to jobs@bdr.ie 

 



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